Great products mean nothing without great customer support. Here at iCIMS, we’re committed to providing a customer experience that’s second to none, as evidenced by our having won four consecutive Stevie American Business Awards, the nation’s premier award for exceptional customer service.
Comprising technical aficionados and dedicated problem-solvers, Customer Support assists customers with implementation, integrations, and helping them adopt best practices; monitoring system usage to drive product adoption; helping customers master their configurations; and removing any technical obstacles in their path.
On a more proactive level, the team uses educational and innovative methods — live trainings, release notes and FastTrack, a two-day, classroom-based training program that we host at our headquarters — to increase client engagement, improve retention, and decrease support calls. As resident system experts with direct lines to customers, Customer Support shares invaluable feedback about new releases and software usability, which our Labs department then uses to enhance our product suite.
If you’re a dedicated customer-service professional who loves teaching and helping others, then Customer Support is the place to be.
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“I love that I have the opportunity to positively impact our customers’ journey. iCIMS provides me with all the tools and support I need to embrace the challenges that come my way and to be able to turn creative solutions into reality.” – Karen Wang, Implementation Manager
“Not only is the culture great, but the career growth opportunities are second to none. I love being able to come into work knowing that if you work hard, your hard work will pay off.” – Eric Luetters, Customer Success Manager